FAQS

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How do I schedule an appointment?

To schedule an appointment with At Your Door Mobile Veterinary Care, send us a text, email, or give us a call (leave a voicemail if you do not reach us). Our team will assist you in arranging your pet's visit.

What payment methods are accepted?

Preferred payment methods are check or cash, but we do also accept credit cards and Care Credit (for transactions over $250). Payment is due at the time of service.

What should I do if my pet is having an emergency?

While we cannot hospitalize your pet or handle life threatening emergencies, Dr. Schulz can examine your pet, perform appropriate initial diagnostics, and refer you to an appropriate facility if needed. As a mobile service with only one doctor, we are not available on call for emergencies. However, we encourage our clients to reach out to us first-- if we can help, we absolutely will. If we are unavailable, we recommend taking your pet to the nearest veterinary emergency or urgent care center.

Emergency Contacts

How do arrival windows work for appointments?

Since we are a mobile service, our arrival times can vary due to factors such as traffic, road closures, or unexpected delays with other patients. We plan our route a day or so in advance (once all appointments have confirmed) based on the locations of all of our patients that day. Therefore, we initially provide you with a large arrival window. The day before your appointment we would send you a narrower arrival window within that time frame. When scheduling, let us know if you are generally flexible, or if there is a day of the week that you are more so home and available so we can check availabilities for you, our appointment hours are Monday's and Thursday's between 1 and 7pm, Tuesday's and some Wednesday's between 9 and 3pm, and Sunday's between 9 and 6pm. We are closed Fridays and Saturdays.

Should my pet's appointment be in my home or on the veterinary mobile truck?

We prefer having appointments on our Veterinary mobile truck, provided your pet is comfortable with this and you can safely bring them out to the truck. For cats, this means transporting them in a carrier, only if it would not cause undue stress. If an in-home option is better for your pet, we are happy to accommodate this. For cats, we ask that you place them into a small enclosed room (such as a bathroom) before we arrive. This prevents them from hiding under furniture or running into a large open space, making the visit smoother and less stressful.

What if my pet is extremely anxious, nervous, or aggressive?

We understand that some pets may feel anxious or defensive during a veterinary visit. Fortunately, many pets are more comfortable in their home environment than in a clinic. To help ease stress, we use a variety of techniques to accomplish the exam, taking a slower approach, offering treats, or engaging them with a favorite toy, to build trust. Some pets respond well to being draped with a large blanket as it makes them feel more secure. We would try a few different approaches to see what your pet responds to. If needed, we can also use muzzles when appropriate,. However if your pet still does not allow the exam or any treatments, Dr. Schulz can discuss with you if oral sedatives are an option to reduce anxiety and relax them, which we could dispense to you to try at a separate visit and see how they respond to this. Where appropriate, we can discuss injectable sedation. Please let us know in advance if your pet has a history of anxiety or aggression so that we can allocate extra time and plan accordingly.

What if my pet needs X-rays, an ultrasound, or an echocardiogram?

We do work with a traveling service that can meet us at your home to perform ultrasounds and echocardiograms. After your pet's initial exam, we can coordinate this for you.

Our veterinary mobile truck is not currently equipped for X-rays. If your pet requires them, we can refer you to an appropriate facility.